Return and Refund Policy for Items Received After 15 Days
Effective Date:01-03-2025
At M9X.shop, we want our customers to be satisfied with their purchases. If you receive an item but have missed the 15-day return window, we understand that circumstances can arise. Please read our Return and Refund Policy carefully below.
1. Standard Return Period
Our standard return period is 15 days from the date of delivery. If you wish to return an item that you received after this period, the following conditions apply:
2. Possible Exceptions
Items received after the 15-day period may still be eligible for return under the following circumstances:
- The item is defective or damaged upon arrival.
- The wrong item was sent.
- The item is unopened and in its original packaging.
3. Initiating a Return for Items Received After 15 Days
To initiate a return beyond the standard return period, please follow these steps:
Contact Us: Email our Customer Support team at support@m9x.shop within 30 days of receiving your order. Include your order number and a detailed explanation of the reason for the return.
Await Confirmation: Our team will review your request and, if applicable, provide you with a Return Authorization (RA) number and further instructions.
Return Shipping: If a return is approved, you will be responsible for covering the return shipping costs unless the item is defective or incorrect.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome:
- If the return is approved, your refund will be processed to your original method of payment within 7-10 business days.
- Please allow time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
The following items are not eligible for return beyond the 15-day return window:
- Personal care items
- Items marked as “Final Sale”
- Used items that are no longer in resaleable condition
6. Customer Responsibility
It is the customer’s responsibility to carefully check the items upon delivery and to report any issues within the designated return timeframe. We encourage all customers to inspect their orders immediately upon receipt.
7. Contact Us
For any questions or concerns regarding returns or refunds, especially for items received after 15 days, please contact us:
M9X.shop
Email: support@m9x.shop
Thank you for shopping with M9X.shop! We appreciate your understanding and are here to assist you with any issues.